Returns

At The Smart Shop, we want you to be completely satisfied with your purchase. If you receive an item that is damaged or incorrect, you may request an exchange within 14 days of delivery, provided the product remains brand new, unopened and sealed in its original packaging. Please contact our support team at hello@thesmartshop.com.au as soon as possible with your order number and photos of the sealed item so we can assist you right away.

Please note that earrings cannot be returned or exchanged for hygiene reasons unless they are faulty.

Items must be returned unworn and in their original packaging. Returns that arrive in unacceptable condition or items lost during return shipping may not be accepted. We recommend using a tracked shipping service and keeping your tracking number.

Once we receive and inspect your return, we will process the applicable refund or replacement.

Exchanges

If you receive a faulty, damaged, or incorrect item and would prefer an exchange, please contact us at hello@thesmartshop.com.au.

Once your request has been reviewed, we will provide you with the necessary return instructions.

Replacement items will be dispatched once the returned product has been received and assessed, subject to product availability.

Please note that we do not process or ship orders on public holidays. Orders and replacement shipments will be processed on the next business day.

Return and Exchange Process

To request a return or exchange:

1. Email hello@thesmartshop.com.au with your order number and details of the issue.

2. If requested, provide photos showing the fault, damage, or incorrect item.

3. Pack the item securely in its original packaging.

4. Follow the return instructions provided by our customer service team.

5. Keep your tracking number as proof of return shipment.

For international orders, please contact hello@thesmartshop.com.au before returning any product so we can provide the appropriate instructions.

Shipping Costs for Returns

For faulty, damaged, or incorrect products, customers may initially be required to pay the return shipping cost. Where applicable, this cost will be reimbursed once the product has been received and assessed.

Please keep your postage receipt so that any eligible shipping costs can be refunded.

Refund Timing

Once we receive and inspect your returned item, approved refunds will be processed within 7 business days.

The time required for the funds to appear in your account will depend on your bank, card provider, or financial institution.

For any questions regarding returns, exchanges, or refunds, please contact us at hello@thesmartshop.com.au.